Refund policy

Return & Refund Policy

Store Name: Shopedea

At Shopedea, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

📦 Returns

  • Customers may request a return within 7 days of delivery.

  • The product must be unused, in original condition, and in original packaging.

  • Sale or discounted items are not eligible for return or refund.

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products (caused by the customer)

  • Clearance or sale items

  • Personal care or hygiene products if the seal has been opened

💸 Refunds

  • Once your return is received and approved, the refund will be processed within 7–10 working days.

  • Refunds are issued via Bank Transfer, Easypaisa, or JazzCash.

  • For Cash on Delivery (COD) orders, refunds are only provided through bank transfer or mobile wallet.

🚚 Return Shipping

  • If the product is damaged, defective, or incorrect, Shopedea will cover the return shipping cost.

  • If the return is due to customer preference, return shipping charges will be paid by the customer.

📞 Contact Us

For return or refund requests, please contact us at:

📧 Email: shopedea123@gmail.com
📱 Phone: 0308-5783585

Our support team will respond within 24–48 hours.